We are an extraordinary mix of travel industry experts, product, and software engineers, developing a successful online booking tool for corporations and large organizations. Today, as a part of the sector leader S4BT, we support 500k+ business users making thousands of bookings a day.
We’re looking for a customer-focused and well-spoken Junior Customer Service Consultant with French and English to join our team and answer questions and requests from hotels and partners.
Key responsibilities:
- Delivering excellent customer service including telephone and mail etiquette
- Providing first line support for hotels-related problems and trying to fix the problems or answer the questions as efficiently and sufficiently as possible
- Solving problems related to payments
- Responding to emergency situations and taking appropriate actions
Skills and experience:
- Excellent verbal and written communication skills
- Stress resistance and ability to work effectively under deadlines
- Reliability and team player mentality
- Experience in customer service is nice to have
- Knowledge of Travel sector or reservation systems will be a strong asset
- Willingness to work on daily shift (8:00 AM to 8:00 PM)
- Working proficiency in French (min. B2)
- Intermediate level in English (B1-B2)
- Other language is nice to have
What you will have:
- Specific in-house training program during the first month
- The hybrid way of working (3/2); remote work is nothing new for us. If you want to come to the office, you will find the company there as well.
- Medical care
- Multisport card
- Birthday holiday (extra day off to celebrate with family and friends)
- Volunteering day off – you will be able to make a mark and join our initiatives to support local communities, animals and planet
- Language courses
- Team integrations and fun events
