Overview

Location: Warsaw (Poland)

Work model: Hybrid, 2-3 days from the office

Salary: up to 14.000 PLN on B2B or 11.600 PLN on UoP

Contract: full-time or part-time

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution!
• We currently hire over 140 fantastic people.
• In 2022, we secured $25 mln in a Series B Investment round.
• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video

Responsibilities:

• Help improve user retention for 3 to 4 AI agents in our disclosed project by understanding how users interact with them and identifying areas for improvement
• Support the automation of customer support processes to help the team reach a resolution rate of 65% or higher
• Regularly analyze user feedback, usage data, and product metrics to guide feature prioritization and improvements
• Take an empirical, data-driven approach to product development, test, measure, and iterate
• Proactively communicate when a change in product direction is needed; let go of past decisions when evidence suggests a better path forward
• Understand business problems in depth and translate them into clear product opportunities
• Create (or learn to create) advanced prompts for AI models to improve product functionality and user experience

Requirements:

• 1-2 year of experience in product management, tech, or consulting (Big4) - internships count!
• Good data analytics skills and an eye for detail
• Basic understanding of AI/ML concepts and their application in SaaS products
• Interest in automating customer support to boost resolution rates
• Strong communication and organizational skills
• Proficient English - B2/C1 level
• Team player comfortable collaborating with engineering and data teams

Bonus points for:

• basic programming skills (Python, TypeScript)

What we offer:

• Salary up to 14.000 PLN on B2B or 11.600 PLN on UoP
• Hybrid work from our office in Warsaw (CIC on Chmielna str.)
• 26 days off guaranteed in a year
• Great development opportunities – company-supported courses and conferences
• Individual work tools—MacBook Pro, Dell screen, JBL headphones
• Sport & wellness benefit
• Private medical care
• Mental well-being program – individual therapy sessions and resources for employees
• Free access to one of the most popular e-book/audiobook services
• Regular social events (company-wide offsites, team events)
• Budget for 1:1 English language classes

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.3/5

85% recommend us to a friend

Read our reviews