Informacje o stanowisku

Opis stanowiska pracy

IT Support Tech
Kraków
NR REF.: 1192957


For our client, a new SSC in the Kraków market, in the engineering consulting industry, we are looking for a candidate for the position of IT Support Tech.Key Responsibilities

• General End-User IT Support (1st and 2nd line traditional activities)
• Provide technical support to end-users via ticketing system, drop-ins, and scheduled Tech Bars
• Collaborate and actively participate in business relationship management (BRM) activities, as required from time to time (proactive education, advice, guidance, productivity tips & tricks) to our end user base, using various engagement and communication channels, such as video guides and written articles
• Diagnose and resolve hardware and software issues, including device swap-outs
• End User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom)

Requirements

• Excellent customer service and communication skills
• Strong problem-solving and troubleshooting abilities
• A "can-do" attitude and a positive, enthusiastic approach
• Willingness to undertake funded and self-paced training, to enhance skills & experience
• Ability to explain technical concepts to non-technical users
• Ability to work in a fast paced environment
• Experience with IT ticketing systems
• Basic networking knowledge
• Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory)
• Cloud Platform experience, particularly Microsoft Azure
• Strong Microsoft 365 (inc. Office 365) skills and experience
• Experience with Video Conferencing and telephony systems.
• English on B2/C1 level

Offer: Contract via Hays for 6 months with a possibility for longer employment, stationary work

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Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

Praca Kraków

Administrator IT Kraków

Specjalista ds. bezpieczeństwa IT Kraków

Kraków - Oferty pracy w okolicznych lokalizacjach