Responsibilities:

• Performing development and maintenance of Knowledge Base for the User Account Maintenance Procedures.
• Managing user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange).
• Administrating LAN accounts, Global Groups, and email accounts for new users.
• Creating and administrating various shared resources.
• Standardize network resources as per client requirements and grant permissions on them.
• Performing the role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping.

Skills:

• Bachelor's or Master's degree.
• 2-3+ years of help desk/desk side, customer service, and support experience.
• Experience with applications running across multiple platforms (e.g. Windows, Exchange).
• Understanding of ITIL processes.
• Experience in UNIX/Mac environment
• Provide hardware/software/network problem diagnosis/resolution via telephone
• Knowledge of Active Directory, Exchange 2003/2007, Windows operating systems (servers: Windows 2000, Windows 2003, Windows 2008; clients: Windows7, Windows Vista, Windows XP, Windows 2000), Mac OS.

Benefits:

• Life insurance
• Private healthcare
• MultiSport Card
• Clear career path in a growing multinational organization