The IT Specialist is the primary interface between the IT organization and the location
Helps with the onboarding process and equipment distribution
Maintains strong business relationships with senior management and critical stakeholders at locations of responsibility and collaborates with Local IT stakeholders
Continuously improves all Noble IT services (e.g., self-help, hardware ordering, support tools, meeting rooms and AV equipment)
Ensures that emergency rooms, meeting rooms and Local IT offices are safe, clean, and presentable and that equipment is frequently tested and working
Maintains the design and configuration documentation for the Noble IT assets for the location
Strongly contributes to execution and management of service life cycle including: Policies/SLA negotiation and adherence, establishment of metrics, reporting, continuous improvement
Acts as subject matter expert and escalation point in case of escalated and high severity incidents, projects, initiatives, or changes to the Local IT landscape
requirements-expected :
Bachelors Degree in Computer Science or other IT related field
2+ years of experience in IT Support with specific knowledge in the following:
Server Support (Hardware, Windows Server 2016/ 2019, Linux, Ubuntu, Red Hat, SUSE)
Desktop Support (Windows 10, Windows 11)
Mobile Device Management: LANs, WANs, and WLANs, Network routing and switching, Firewalls, Cisco, Palo Alto, Fortinet routers, switches, firewalls
ITIL Foundation and ITSM framework experience; ServiceNow experience, Active Directory, AAD, LDAP
Microsoft 365, Compliance, Exchange, SharePoint, Teams, Power BI, Power Apps
Excellent facilitation, verbal and written (formal and technical) communication skills with a good command of the English language
offered :
Great opportunity to work in an international company that values employees and provides right environment for right people
Chance to contribute in the high-level service provided to our rigs globally
Office located in well-communicated city area in Gdańsk Centre
Great opportunity to join a group experienced individuals specialised in oil and gas industry
