Informacje o stanowisku

Expected Schedule
- Working on-site and 8 hours are expected to from Monday through Friday

Working Conditions
- 8-hour workdays, Monday through Friday;
- Work location: three different sites in Wrocław, depending on current operational needs and user support requirements;
- Willingness to work in a mobile capacity within the city (Wrocław).

General technical competences:
- IT infrastructure and services knowledge;
- IT hardware knowledge;
- Microsoft environment knowledge (WIN10, Windows Server);
- Knowledge of support case management tools;
- ITIL knowledge.

Skills:
- Multi-platform broad knowledge allowing for troubleshooting and quick problem solving in following areas:
  - Windows desktop clients Windows 10, Windows Server
  - Printers
  - Mobile Devices base on Android and iOS.
- Working knowledge of relevant operating systems, software;
- Understanding of Microsoft Active Directory environment incl. GPO, SCCM, etc;
- Excellent problem-solving and critical thinking skills;
- Good organization, time management and prioritization;
- Efficient troubleshooting abilities; 
- Have common understanding of LAN connectivity (wired on& WiFi) in support of existing infrastructure;
- Proficient in general troubleshooting from a connected device perspective;
- ITIL – understanding of basic processes incident, problem, change and request; 
- Office 365 good to have.

Interpersonal competences:
- “Can-do” attitude;
- Teamwork;
- Understanding of production environment;
- Effective communication skills, including speaking, writing and active listening;
- Great customer service and interpersonal skills;
- English – communicative level (minimum B2);
- Understanding of the production environment.

Expected Schedule
- Working on-site and 8 hours are expected to from Monday through Friday

Working Conditions
- 8-hour workdays, Monday through Friday;
- Work location: three different sites in Wrocław, depending on current operational needs and user support requirements;
- Willingness to work in a mobile capacity within the city (Wrocław).

General technical competences:
- IT infrastructure and services knowledge;
- IT hardware knowledge;
- Microsoft environment knowledge (WIN10, Windows Server);
- Knowledge of support case management tools;
- ITIL knowledge.

,[Execute time critical support of industrial IT solutions;, Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases;, Use delegated authority from global operations teams to manage local infrastructure solutions,, Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations;, Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals);, Install, configure, and support various handheld barcode scanning devices;, Install, configure, and support specialized barcode printers;, Assist PC Users in utilizing PC applications for office and to solve business problems;, Ability to produce documentation for Knowledgebase solutions;, Participate in global projects that have impact on the local business, as needed;, Other duties as assigned by DPO and Manager. Requirements: Windows Server, ITIL, Windows, Android, iOS, Operating system, Active Directory, GPO, SCCM, LAN, Communication skills, Office 365 Additionally: Private healthcare, Friendly atmosphere, Insurance, Cafeteria system, Multisport card, Integration events, Free coffee, Canteen, Bike parking, Free beverages, No dress code, Modern office.

Praca Wrocław

Administrator IT Wrocław

Specjalista ds. bezpieczeństwa IT Wrocław

Wrocław - Oferty pracy w okolicznych lokalizacjach