IT Support Lead
Contract Type: B2B via Experis
Start Date: ASAP / within 1 month / flexible
Work Model: 100% remote

We are seeking a proactive and people-oriented IT Support Lead to join our IT team. This role combines hands-on technical support with team leadership responsibilities. It’s ideal for someone who enjoys balancing strategic oversight with technical problem-solving, mentoring others, and driving service excellence.

Key Responsibilities:

• Lead and coordinate daily IT Support operations, including task allocation and prioritization.
• Provide Level 1 and Level 2 support for incidents and service requests via Jira.
• Install, configure, and maintain IT hardware (laptops, phones, printers, etc.).
• Manage user accounts and permissions across systems (Active Directory, Microsoft 365).
• Support business applications and operating systems (Windows, macOS).
• Troubleshoot network issues (VPN, Wi-Fi, DNS) and ensure stable connectivity.
• Deliver high-quality support both remotely and on-site.
• Document solutions and best practices in Confluence and SharePoint.
• Handle IT procurement independently for smaller needs and collaboratively for larger purchases.
• Manage IT asset inventory and oversee equipment lifecycle tracking.
• Provide technical guidance and mentoring to team members on complex issues.
• Serve as a liaison between IT Support and other departments or business units.
• Prepare regular reports on ticket volumes, service levels, and user satisfaction.

Requirements:

• Proven experience in IT Support roles, with exposure to leadership or team coordination.
• Strong technical troubleshooting skills across end-user hardware, software, and network areas.
• Experience with Jira, Confluence, Microsoft 365, and Active Directory.
• Solid understanding of Windows and macOS environments.
• Excellent communication and organizational skills.
• A proactive approach to process improvement and team development.
• Fluent in English (both written and spoken).

Benefits:

• Medicover healthcare package
• Multisport card
• Access to an e-learning platform
• Group life insurance