IT Support Engineer

Expected

We are seeking a dedicated Support Engineer to join our team. In this role, you will be responsible for identifying, reproducing, and analyzing issues in source code and database structures. Your work will be crucial in ensuring the seamless operation of our applications and resolving customer concerns efficiently.

• Download and analyze source code to reproduce and diagnose reported issues.
• Investigate bugs in C# code and SQL database tables.
• Document problem resolutions clearly in the ticketing system.
• Escalate unresolved issues to third-level support when necessary.
• Refer to application documentation, including descriptions of common problems, to facilitate issue resolution.

• Flexible working hours.
• Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.
• Attractive financial benefits:
• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.
• Additional revenue sharing opportunities for initiating partnerships with new clients.
• Professional development and team support:
• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.
• Community and Well-Being:
• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• fruits
• integration events

3 days from one of our offices (Warsaw, Lublin, Poznan)

Inetum Polska