Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.
Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.
You will troubleshoot over phone, chat or e-mail. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.
requirements-expected :
Very good knowledge of English and German
Willingness to take first steps in IT
Can-do-it and problem-solving attitude
The ability to talk to anyone and cooperate with a team
offered :
Flexible working hours
Equipment package for home office
Access to Capgemini Helpline with possibility to chat with therapists.
Private medical care and life insurance
Bonuses for recommending your friends to Capgemini.
Access to Inspiro app with rich audiobooks database
Access to our NAIS benefit platform (40+ options available: Netflix, SpotifyMultisport, cinema tickets, etc.
70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform.
Platform with free access to Pluralsight, TED TalksCoursera materials and trainings.
Free access to Udemy Business account with ability to use during and outside working hours.
Transparent performance management policy.
benefits :
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
