As an IT Service Owner, you will be working for our client, a global financial institution engaged in continuous digital transformation. You will be responsible for the end-to-end management of critical IT services, ensuring their performance, compliance, and alignment with business needs. This role supports services spanning development, testing, production, and contingency environments, requiring proactive planning and collaboration across multiple teams. You will be at the forefront of driving operational excellence, service stability, and risk mitigation while enhancing visibility and communication between technical and business stakeholders.
Join us, and make complex IT run effortlessly!
Kraków – based opportunity with hybrid work model (6 days/month in the office).
responsibilities :
Managing the full lifecycle of assigned IT services across environments
Ensuring adherence to internal governance and compliance standards
Collaborating with cross-functional teams and stakeholders to align service performance with business expectations
Planning for service upgrades, capacity needs, and technology refreshes
Monitoring and improving the reliability and stability of IT services
Acting as the main escalation point for service-related issues
Coordinating responses and regular reviews through delegation and consolidation of inputs
Maintaining accurate service inventories and documentation
Communicating service performance and improvements to stakeholders
Supporting audits and risk assessments related to IT services
requirements-expected :
At least 5 years of experience in IT Service Management, Infrastructure/Software support, or Project Management
Solid understanding of ITIL methodologies, particularly in service continuity, incident, problem, and change management
Strong communication skills in English
Experience building effective relationships with stakeholders across teams
Familiarity with governance and risk compliance frameworks
A proactive mindset and a can-do attitude
The ability to coordinate cross-team activities and deliverables
Good working knowledge of IT environments, including production and UAT
Experience working with service inventory or asset management tools
Ability to manage multiple priorities and adapt to change quickly
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
