Informacje o stanowisku

technologies-expected :

• Active Directory
• O365
• Citrix
• Android
• iOS

• Jira
• Windows Server
• VoIP
• Exchange
• VMware

• Provide first and second-line technical support through phone and ticketing systems.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Offer support for Windows OS, O365, Citrix applications, and mobile devices.
• Handle user account management, email setups, and password resets.
• Perform routine maintenance on desktops, laptops, and printers.
• Escalate complex problems to advanced support teams.
• Accurately log incidents and resolutions using ITSM tools.
• Ensure excellent customer service and clear communication.

• 2-5 years of experience in IT support or service desk environments.
• Strong working knowledge of Active Directory, O365, Citrix, and Windows OS.
• Good understanding of LAN/WAN networks, internet troubleshooting, and mobile OS (Android/iOS).
• Excellent communication skills in English and Finnish.
• Customer-focused, proactive approach with problem-solving abilities.

• 100% remote work setup.
• Dynamic, international team environment.
• Clear development paths and opportunities for upskilling.
• Supportive, collaborative company culture.

• sharing the costs of sports activities
• life insurance

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