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This job is with Box, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
WHAT IS BOX?Box is the worlds leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. Its the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.
WHY BOX NEEDS YOU
The IT Platform Engineer will join a global team comprised of the most talented IT professionals in the industry. Box IT is looking for an exceptional candidate to support our IT Platform team across macOS, iOS, Android, Windows, and various SaaS solutions while also supporting our IAM systems such as Okta, Duo and Entra ID. As a IT Platform Engineer, you will work on a variety of different systems and software to maintain our corporate endpoint and mobile device ecosystem, support our Identity and Access Management strategy (IAMs), and build new integrations across various cloud services that support day-to-day operations for IT and Security. To succeed in this fast-paced, challenging position you will need to be a highly motivated problem solver, focused on frictionless outcomes in support of the best possible end user experience, and deeply passionate about all things IT.
WHAT YOULL DO
Architect, build, operate, and optimize core IT systems across a variety of different software stacks and platforms in order to support the IT platform environment. This includes Linux, Windows, macOS, VMware, AWS, and SaaS applications (Okta, Duo, Box, Google Workspace, Splunk Cloud, JIRA, ServiceDesk, Confluence and more).
Administer client system management tools and frameworks (Kandji/JAMF, Kace, Intune, Active Directory Group Policy, ADE) and continuously explore other solutions.
Manage and administer a mixed platform environment (macOS, iOS, Windows) using the above client system management tools.
Develop and manage client administration tools/processes.
Streamline, implement, and iterate on current provisioning solutions.
Design and scale monitoring and alerting tools, in collaboration with other teams across IT.
Write modular, maintainable code within scripting constructs to automate repetitive tasks.
Work within Okta Workflows or Workato to build automations for repetitive tasks and processes.
Build automation and tooling to assist with compliance, alert on problems, and auto-remediate issues without end user involvement.
Perform daily system/security monitoring, system optimization, and backup operations to identify issues and ensure compliance.
Optimize and regularly test IT systems DR/BCP.
Partner with the Security team to implement security policies and ensure all critical vulnerabilities are patched in a timely manner across all client platforms.
Provide Tier III support and troubleshooting for complex issues escalated from the IT Support team.
Develop and maintain documentation for systems and architectural standards.
WHO YOU ARE
AA/BA/BS in Computer Science, Information Technology, Information Systems or equivalent degree/experience in related field.
4 or more years experience in systems administration across macOS, Windows, iOS, Android and Linux
Proven experience and track record troubleshooting complex macOS and Windows problems in an enterprise environment with a strong emphasis on security.
Strong knowledge of DHCP, DNS, Active Directory (and/or Entra ID), AD Group Policy.
4 or more years experience in IAM platforms such as Okta, Duo, PingFed, OneLogin, etc.
Strong networking foundation (Cisco, Juniper, Palo Alto Networks) and ability to use Wireshark for troubleshooting issues.
Experience with one or more programming languages relevant to scripting, automation, and interacting with APIs (Python, Bash, PowerShell, etc).
Experience implementing and supporting IT applications and client platforms "at scale".
Strong ability to interact with and understand complex technical requirements across all levels of the organization.
Working knowledge of essential security concepts.
Strong ability to analyze and solve complex business problems.
Strong ability to communicate effectively in writing and verbally, including working with a geographically distributed team.
Strong organizational, planning, and documentation skills.
Excellent attention to detail
Preferred skills:
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.
EQUAL OPPORTUNITYWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. For details on how we protect your information when you apply, please see our Personnel Privacy Notice.For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice.#LI-EMEA