We are pleased to present a job opportunity with a multinational corporation offering a culturally diverse working environment. We are currently looking for the IT support technician that will provide effective IT assistance across all aspects of the business. In this role, you will be responsible for implementation of projects and tasks related to supporting the reliability, improvement and user’s satisfaction of all IT systems. Your primary objective will be to maintain and enhance positive relationships with all coworkers and vendors.

Hybrid work, including work in the Warsaw office.

IT Help Desk Specialist

Your responsibilities

• Providing 1st line technical support, answering support queries via phone, IT ticket system & email
• Recording all faults using IT ticket system, support, documents, evidences, procedures, knowledge base, and task allocation
• Carrying out user administration duties on Active Directory and various other platforms ( Exchange online, Access System )
• Administration of Windows 11 workstations
• Resolution of user faults within target fix time
• Manage and resolve tasks allocated in meetings and from line manager
• To maintain agreed business SLA’s
• Using remote control software tools to provide fault resolution and diagnosis
• Document and maintain Help Desk policies and procedures
• Additional responsibilities as requested by the Head of IT / IT Manager
• Deliver tasks against timelines
• Prioritisation of own workload
• Co-ordinate line of business applications support / upgrades working closely with vendors

Our requirements

• Knowledge of the English language
• Strong ability to be organized and structured, manage workload effectively
• Communicativeness and teamwork skills,
• Ability to deal with application support and vendors
• Independence, accuracy and conscientiousness during the implementation of tasks
• Strong user engagement and communication skills

What we offer

• Employment contract
• Work in an international environment
• A friendly working atmosphere and support from experienced colleagues
• The possibility of remote work on selected days of the week
• Life insurance
• Private medical care
• Cafeteria
• Lunch pass
• Holiday funds
• Referral program