Responsibilities of the position:

• Providing customer support services (technical/IT/IT industry).
• Providing technical assistance
• Receiving requests from customers, through communicators (email, phone, chat)
• Taking actions to eliminate the fault, eliminate technical problems
• Independent activities
• Creating business notes and reports for the business customer
• Constant contact with international customer
• Building a positive image in the industry market
• Ensuring confidentiality and protection of personal information

The employer expects:

• communicative knowledge of English and French, , minimum required level B2/C1
• important, the candidate for this position, must speak both languages
• experience in customer service, instant messaging, IT industry
• knowledge of SAP system
• Availability to work from Monday to Friday (full-time work, standard office hours)
• Openness to take on hybrid work
• Willingness to develop professionally
• interest in the industry

The employer offers:

• Work from the company's facility (hybrid or stationary): Cracow/Łódź 
• Employment contract (for the whole period of employment - no contracts for work, no commission contracts)
• Opportunity for professional development
• Possibility of long-term cooperation
• Clear career path
• Job and language training (financed by the company)
• Company equipment
• Benefits