As a IT Governance and Service Management Specialist, you will be working for our client, a leading European insurance group undergoing a significant transformation of its IT services. You will join a key team responsible for maturing the IT operational framework, balancing the establishment of robust, long-term governance with practical, high-availability service delivery. Your role will be pivotal in ensuring that IT processes are compliant, secure, resilient, and efficient-directly supporting the stability and strategic goals of the business by managing policies and operational challenges.
Ignite strategic IT governance - elevate service management in the insurance industry!
Warsaw-based opportunity with hybrid model (1 x week in the office).
responsibilities :
Developing, implementing, and maintaining IT Governance standards and policies
Monitoring compliance of IT processes with internal regulations and audit requirements
Coordinating internal and external audits and the implementation of recommendations
Supporting IT risk management and business continuity (BCM) activities
Overseeing the effectiveness of Incident Management and Problem Management processes
Actively managing and coordinating Major Incidents to minimize business impact
Conducting Root Cause Analysis (RCA) for critical problems
Identifying trends and implementing continual service improvements
Working closely with technical and business teams to ensure service stability
requirements-expected :
Proven experience in IT Governance, including policies, standards, risk, and audit
Practical, documented experience in Incident and Problem Management
Excellent knowledge of the ITIL framework (v3 or v4)
Highly developed analytical skills with the ability to draw accurate conclusions
Great organizational skills, with the ability to coordinate teams under pressure
A proactive, independent, and problem-solving mindset
A good command of English (minimum B2)
Relevant industry certifications (e.g., ITIL, COBIT, CGEIT)
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours
benefits :
sharing the costs of sports activities
private medical care
remote work opportunities
flexible working time
fruits
integration events
corporate gym
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
