Join to apply for the IT Consultant role at ROCKWOOL Group.
We are seeking an IT Consultant to join our team for 12‑14 months, based in our Poznań Office.
Purpose and scope of the role
Second‑ and third‑line support responsibility for ROCKWOOL Group Learning & Development (L&D) Tool and additional applications identified (JIRA) within the Application Management service.
What You Will Be Doing
Technical Support & Troubleshooting
- Provide third‑line and advanced technical support for the L&D tool, addressing and resolving user issues promptly.
- Diagnose and troubleshoot platform‑related problems, including system errors, login issues, data discrepancies, and performance concerns.
- Liaise with software vendors or external support teams to analyze and resolve complex technical issues.
Platform Management
- Oversee the day‑to‑day functionality and performance of the L&D platform, ensuring uptime and reliability.
- Configure and manage system settings, user permissions, and support HR Community.
- Develop and deliver training materials, workshops, and user guides to help employees and stakeholders effectively utilize the L&D tool.
- Onboard new users, providing walkthroughs and addressing initial queries.
- Gather user feedback to identify pain points and areas for improvement.
Strategic Guidance
- Collaborate with HR and Learning & Development teams to align the tool’s features with organizational learning objectives.
- Recommend and implement enhancements to improve the learning experience and maximize the platform’s capabilities.
- Stay updated on industry trends and emerging technologies in L&D tools to advise on potential upgrades or new solutions.
- Maintain close collaboration with related teams and customers to ensure overall alignment.
Data Management & Reporting
- Monitor and analyze platform usage metrics, generating reports to inform decision‑making.
- Ensure compliance with data security and privacy policies while managing user data and system logs.
- Provide insights into learning engagement and effectiveness based on system data.
- Document and maintain relevant operational processes and procedures within the service area.
Additional System Support & Troubleshooting
- Provide second‑line and advanced technical support for the additionally identified digital services, addressing and resolving user issues promptly.
- Diagnose and troubleshoot platform‑related problems, including system errors, login issues, data discrepancies, and performance concerns.
- Liaise with software vendors or external support teams to analyze and resolve complex technical issues.
What You Bring
- IT Bachelor or Master degree.
- 3+ years’ experience within the area of expertise (LMS administration).
- Strong analytical skills.
- Proficiency in written and spoken English.
What We Offer
Joining our team provides a competitive salary, a fixed‑term contract after the probation period, a comprehensive development package, and team‑building events.
An activity‑based office located in Poznań’s city centre, with fully adapted surroundings for employees with disabilities.
- Office‑first approach: Home office is available up to two days per week.
- Adaptable Hours: Start your workday anytime between 07:00 AM and 09:00 AM.
- Home office subsidy.
- Private medical care.
- Company cafeteria.
- Well‑being program.
- Extra day off for voluntary activities.
Our office also offers modern workspace with a beautiful view, high‑standard furniture, bicycle parking, showers, chill‑out rooms with PlayStation, football table, pool table, board games, and a subsidised canteen with delicious food.
Who We Are
We are the world leader in stone wool solutions, founded in 1937 in Denmark. Our products turn volcanic rock into safe, sustainable solutions that help people and communities thrive.
With more than 12,000 employees across 40+ countries and 51 manufacturing facilities, we are focused on a single purpose – to release the inherent power of stone to enrich modern living.
Sustainability is central to our strategy. We are actively committed to 11 UN Sustainable Development Goals, including SDG 14 – Life Below Water.
Diverse and Inclusive Culture
We want all our people to feel valued, respected, included, and heard. We employ 79 nationalities worldwide and commit to equal opportunities, diversity, and to preventing discrimination among ROCKWOOL employees.
Ready to apply?
If you recognise yourself in this profile and are eager to contribute, we invite you to apply with a CV written in English.
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- Wholesale Building Materials
