Ready to step into a pivotal IT role where your expertise ensures the seamless continuity of our global business operations? Join our international team to become the ultimate expert in application performance, leveraging your ITIL knowledge and customer focus to manage strategic relationships with stakeholders and key vendors worldwide.
responsibilities :
responsible for managing the day-to-day operations of essential/non-essential services to ensure the support performance and application availability delivered as per Service Level Agreements
establish problem management process, coordinate with relevant parties to facilitate Root Cause Analysis, implement preventive measure and permanent solution
maintain regular engagement and close relationship with business stakeholders and Vendor delivering the applications
ensure the adherence to company IT Policy Framework and IT Control executed regularly and in timely manner
collaborate with vendor to remediate any Risks or Vulnerabilities in the services
ensure proper Incident management
change Management process are followed and the key document of the services continuously maintained
requirements-expected :
minimum 2/3 years of experience in IT
knowledge in IT Service Management (ITIL) and tool i.e. Service-Now, other tools like Jira
good coordination and communication skills (oral & written), team player, able to collaborate with colleagues from different locations or cultures
strong customer focus, able to build close relationship with stakeholder at all levels of the organization
knowing security aspects needed to own the service would be a plus
fluent in spoken and written English
able to learn on the fly, analytical mindset, proactively seek for information and build the knowledge
offered :
work in an international and well-known tobacco company
