3 days ago Be among the first 25 applicants

Job Description

Job Description: Intake Manager

Division: Group Digital Capabilities (GDC)

Tribe: Customer Onboarding and Interactions (COI)

Squad: GDC COI Orchestration

Key Responsibilities

• Review existing processes and propose improved intake mechanisms.
• Acknowledge and clarify demand content.
• Log demand within tools using standardized information.
• Identify impacted Tribes, Squads, and Departments.
• Own the content, planning, and estimates for qualification contributions.
• Ensure visibility of related efforts in tools for accurate forecasting.
• Assist IT Demand Owners in splitting Resource Plans to Cost Centre level and provide man‑day estimations.
• Propose standard splits across squads/departments based on historical data (subject to approval).
• Facilitate detailing of demand Resource Plans to squad level.
• Oversee dependency management and ensure proper follow‑up until closure.
• Track budgets at the squad level and support financial management.
• Monitor demand and capacity, ensuring quality tracking at Tribe level.

Must-Have Qualifications

3–5+ years in PMO/Portfolio/Demand Management, Resource Planning, or similar coordination roles across multiple squads/tribes.

Certifications

• SAFe LPM or SA (Scaled Agile)
• PMI PBA/CAPM/PMP or PRINCE2 Foundation

Soft Skills

• Stakeholder management: Engage EDOs, Tribe/Division leads, and Squad Leads; align on estimates and timelines.
• Communication: Concise writing; clear verbal facilitation; ability to translate business to IT and vice versa.
• Attention to detail & organized: Consistent in ensuring correct logging and complete records for forecasting.
• Curious: Not afraid to deep dive into various topics.

Technical Skills

• Resource & capacity planning: Convert high‑level demand into man‑day estimates; split work down to Cost Centre and squad/tribe level.
• Financial acumen: Budget tracking, basic variance analysis (planned vs. actual), cost allocation.
• Portfolio/PMO practices: Pipeline visibility, prioritization support, dependency tracking.
• Dependency management: Log, sequence, and follow up on cross‑team dependencies until closure.
• Process design & improvement: Review existing intake, propose streamlined mechanisms, standardize templates, SLAs, and taxonomies.

About Us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

Why join us

Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. Practice your talents in a highly professional international environment. Join a learning and development environment with an emphasis on knowledge sharing and training.

What We Offer

• Competitive salary and comprehensive benefits.

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

About The Team

The Group Digital Capabilities (GDC) division contributes to Euroclear’s competitiveness by delivering reliable and sustainable IT solutions for the financial securities markets. Our teams deliver new IT solutions and improve existing applications for both our internal and external clients. We deploy changes into the production environment in a controlled and structured way that does not compromise production stability and we ensure applicative production support.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Health Care Provider