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About DHL eCommerce (Poland) Sp. z o.o.

DHL eCommerce (Poland) Sp. z o.o. is a leader in the domestic parcel market and an innovator of e-commerce solutions, dedicated to clients in Poland and Europe.

Responsibilities

• Support Sales Experts by actively participating in acquiring and developing client relations.
• Administer and monitor client onboarding processes to ensure optimal customer experience.
• Assist in marketing initiatives and sales actions by contacting clients via phone and email.
• Inform assigned clients about DHL’s innovative products and services.
• Track industry trends and local market activities to stay abreast of new developments.

Qualifications

• Approximately 3 years of experience in customer service, sales or telesales – your skills will be valuable!
• High school education – additional advantage if you hold a college degree or are pursuing studies.
• Proficiency with MS Office – ability to work with documents.
• Communicative command of English – even if still improving, we are willing to learn.
• Understanding of the sales process – your experience will support our growth.
• Problem‑solving skills – we appreciate proactive approaches.
• Openness to change and rapid adaptation in a dynamic environment – flexibility is key.

Benefits & Compensation

• Stable employment under a full‑time contract.
• Annual salary review and increase based on company and individual performance.
• Opportunity to work remotely up to 10 days per month.
• Christmas bonus up to PLN 1,400 gross.
• Travel and vacation subsidies up to PLN 900 gross.
• Discounts on DHL shipments across Europe.
• Access to the catering platform.
• Healthcare package or life insurance (cost only PLN 1).
• Sports card.
• Participation in the employee pension program.
• Bonus prizes for the Human of the Year contest and other awards.
• Childbirth gifts, scholarships for children, and preferential loan options.
• Professional development supports – 24 internal training programs and tools for planning growth.

Opportunities for Growth

• About 14% of employees promoted internally in 2024.
• Access to 24 proprietary training seminars and development tools.