I&O DE ITSM Processes Product Owner

66_1181008301

Obowiązki

• Oversee ITSM practices, focusing on Hardware Asset Management, Incident Management, and Problem Management, Service Catalog
• Own and optimize Hardware Asset Management, Incident Management, and Problem Management processes in Service Now
• Lead efforts to standardize, document, and improve IT operations workflows

Wymagania

• Maintain documentation for IT processes, policies, and procedures according to the established governance approach
• Drive continuous improvement in IT operations and processes
• Stay updated on industry best practices and advancements in IT operations

Oferujemy

• Act as a key liaison between IT teams, and external vendors to align technology with organizational goals
• Work with cross-functional teams to ensure seamless integration of infrastructure and operations systems
• Gather requirements from stakeholders and translate them into actionable backlog items
• Facilitate cross-team collaboration to enhance IT service delivery and efficiency

Źródło: Jti/Praca