HR Services Specialist (German-speaking)
- Kraków
Informacje o stanowisku
L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:
Reference number: ARIA/06/2025
Workplace: Kraków
Your main responsibilities:
Timely and accurate management of HR requests, ensuring clients are regularly updated on the progress of their cases
Logging and categorizing inquiries in the ticketing system, and assigning them to the appropriate teams
Taking full ownership of client requests and effectively handling escalation situations
Actively participating in client discussions regarding processes and problem resolution
Providing professional support for incoming calls on the service hotline
Meeting assigned targets and consistently maintaining required SLA standards
Requirements:
Proficiency in English at a minimum B2 level
Fluent command of German at the C1 level
At least 2 years of experience in HR administration
Good knowledge of MS Excel and Word, as well as systems such as SAP PHR, Workday, and ticketing platforms
Strong analytical and communication skills
Ability to anticipate client needs and take proactive actions
Accuracy and awareness of data protection regulations (GDPR)
Effective time management and the ability to work in a multitasking environment
Experience in direct client service and timely completion of assigned tasks
Minimum secondary education
What our client offers:
Semi-annual bonus and referral program rewards
Genuine opportunities for professional growth, including both horizontal and vertical career advancement, along with access to internal training, available onsite and online
Access to educational platforms offering technical, specialized, and soft skills training through self-learning
Daily use of the German language in the workplace
Private healthcare with Medicover, with the option to extend coverage to family members
Multisport card or points redeemable on the MyBenefit platform
Attractive group insurance package
Access to a well-being platform, including free consultations with a psychologist
Bonuses from the Social Benefits Fund
Stable employment based on a permanent contract with no probation period
Flexible working hours
Hybrid work model - 2 days per week in the Kraków office
Provided modern IT equipment
Opportunities to participate in charity, sports, and well-being initiatives
