Executes all EMEA Tier 1 and Tier 2 employee lifecycle change processes and additional EMEA Tier 2 processes, such a Payroll, Benefits, Compensation and leave of absence
Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query
Understands trade-offs and when to escalate
Is a skilled specialist at recognizing and providing solutions to employee questions
Manages EMEA Workday data and files, ensuring accuracy, completion, and that all are up-to-date
Reacts quickly to Workday updates and ensures data accuracy
Provides standard reporting to HR stakeholders and line manager-
Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
Handles sensitive and/or complex queries
Has a specialized understanding of programs and EMEA COE processes
Able to answer EMEA COE type queries, guide line managers and employees to relevant information and escalates if appropriate
Able to handle complex EMEA COE processes, related to leave of absence
May help in EMEA COE process design and project support
Assists with and identifies maintenance of HRS knowledge library including replacement of translated content
Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library
Understands and executes on SLA and KPI's and helps distribute cases
Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly
Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements
Ensures data accuracy and integrity with all transactions, communications and stakeholder support
Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.
Expected to participate in leave of absence projects for varying size
Expected to participate translations, as needed
WYMAGANIA:
High school diploma/GED required
4+ years of related experience, or equivalent experience preferred
Languages: Polish, English. Any other language is preferrable
Microsoft office (Word, Excel)
Clear understanding on how sickness, parental, paternity, maternity, special leave works
Experience in Workday and managing leave and absence system for various EMEA countries preferrable
