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Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and Life Science companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end‑to‑end software and digital marketing services tailored to the pharmaceutical industry. The company’s solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

Our rapidly growing team boasts over 700 highly skilled professionals across development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we serve a diverse clientele. Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries.

This is a hybrid position based in the Poznań office, requiring attendance in the office 2–3 times per week.

Responsibilities

• Installation, configuration, OS support of Windows, Linux, macOS with iOS tablets and phones
• Ability to install the required software
• Support of IP telephony hardware configuration (IP‑telephony, laptops, smartphones)
• Repair of PCs and laptops (assembly of computers, diagnostics, replacement, disassembly/assembly of laptops for cleaning, testing)
• Local network laying, configuration, maintenance
• Users workplace preparation
• Ability to manage users accounts (creation, deletion, modification)
• Setting office equipment (printing, scanning, etc.)
• Local and remote support to users from different locations
• Selection and ordering of hardware and components, their installation and configuration
• Consulting and training of users

Requirements

• 1+ years of commercial experience
• Windows Server setup, understanding forest architecture, AD, DNS, RDP
• Azure Settings, Azure AD
• Knowledge of postal services
• Excellent knowledge of PC components, understanding of compatibility, and optimization
• Ability to work with logs, debug error reports
• Troubleshooting at the software level
• Working in a UNIX shell, basic commands
• Working in CMD Windows, basic commands
• Knowledge of IP telephony
• Working with ACS at the administrator level
• Polish - Upper‑Intermediate or higher
• English - Intermediate or higher
• Ukrainian will be a plus

What we provide

Competitive Compensation: Regular performance‑based salary and career development reviews.

Experienced Team: Join a passionate, experienced team in a friendly atmosphere.

Career Growth: Opportunities for professional and career advancement.

Paid Time Off: 18 business days per year (20 business days after 2 years of service).

Sick Leave: Non‑documented: 4 business days per year; Documented: 20 business days per year.

Family Leave: 3 paid business days for marriage, childbirth, or bereavement.

Medical Insurance: Comprehensive coverage.

English Courses: Learning opportunities to improve your language skills.

Professional Development: Participation in forums and conferences.

Corporate Events: Regular team‑building activities and events.

Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting

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