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Global Delivery Head of Applications
  • Lędziny
Global Delivery Head of Applications
Lędziny, Lędziny, śląskie, Polska
Fujitsu Technology Solutions Sp. z o.o.
6. 2. 2024
Informacje o stanowisku

Global Delivery Head of Applications

Technologies we use

Operating system

  • Windows

About the project

At Fujitsu, we have embarked on an integrated approach to digitally transform business and practices to strengthen company competitiveness. A critical component of our journey is to implement global service lines, standardized across all our Global Delivery Unit locations.

The GDU Head of Applications will be responsible for implementing, leading, managing and developing the Applications Service Line and contributing to the transformation, that supports large-scale adoption of automation, leverages latest technologies and supports standardized delivery methodologies across all Global Delivery Centers (GDCs).

The GDU Head of Applications scope covers Business Application Development / Management of bespoke (multiple technologies) and Enterprise Applications, including SAP, ServiceNow, Salesforce (3S).

Your responsibilities

  • Lead, manage and develop the Application Service Line to standardize and optimize service delivery across all Fujitsu locations within the Global Delivery Unit.
  • Improve Customer Centricity by developing deep customer business knowledge to deliver high performing applications that meet the customer business requirement.
  • Deliver applications managed services, working with with Delivery Partners, Regional and Uvance teams to achieve excellence in Customer experience (beyond SLA achievement).
  • Develop and implement competitive cost models to improve win rates and transparency.
  • By transforming the capabilities and skills of the Service Line, improve service competitiveness to drive growth.
  • Develop plans to re-profile our resources to >45% in strategic growth areas (primarily 3S)
  • Implementing state of the art development methodologies, including no-code/low-code.
  • Implement common consistent and benchmarked productivity and quality metrics.
  • Optimize Service Line Resource Management by effective cross-training/upskilling, recruitment and managed attrition, utilizing the Capability Upskilling, focused on 3S.
  • Proactively manage the number and type of Resolver groups within the Service Line to optimize workflow and eliminate waste, utilize best practices (including Automation).
  • Define and implement an effective Service Line location strategy that supports Company requirements.
  • Drive standardization across all application teams versus the GOSA delivery kit baseline, including maintaining defined services, outcome base cost models and learning pathways.
  • Optimize Service Line Resource Management by effective cross-training/upskilling, recruitment and planned attrition.
  • Drive the adoption and utilization of Agile practices within the Service Line. Actively support/enable Agile engagement/working between Service Line and Uvance, the Regions and other GD functions.
  • Value the Diversity of our people and locations, promoting cultural empathy and build and live a « customer centric » culture based on our Fujitsu Way and value set.
  • Ensure compliance with industry regulations and organizational policies across GDCs and incorporate ESG (Environmental, Social, and Governance) principles into the service line strategy.

Our requirements

  • 8+ years of relevant experience in managing complex services, ideally in dynamic global environment.
  • Strong leadership skills to lead and manage a team of Senior Leaders, providing guidance, coaching, and support to ensure the team is equipped with the necessary skills, knowledge, and empowerment to deliver high-quality services to clients.
  • Great at building relationships with key stakeholders based on mutual respect and trust. Highly effective when working within a matrix. Excellent communication, presentation and collaboration skills are essential.
  • Obsessive about delivery within a diverse customer base and a naturally inquisitive and proactive person, asking insightful questions to obtain early identification of opportunities, risks, and innovative thinking.
  • Demonstrates the ability to analyze complex problems, creativity, and innovation in applying solutions for the benefit of the customer/stakeholder.
  • Able to achieve outcomes by exercising influence through use of knowledge and experience. Able to manage projects and change effectively and ensure that projects are implemented smoothly, without disrupting service delivery and client satisfaction, on time and within budget.
  • Value the diversity of our people and locations, demonstrating cultural empathy and the ability to build and live a « customer centric » culture based on our Fujitsu Way and value set.
  • This is a global role requiring flexibility in working practices to accommodate communication across Fujitsu regions. You will be expected to join remote meetings that may be early or late in your day but can also balance your working time. Frequent travel is required.

What we offer

  • Contract of employment
  • Variable Pay Plan
  • Opportunity to work truly globally across 7 GD locations (India, Philippines, Malaysia, Poland, Portugal, Costa Rica)
  • Shaping the transformation of the Global Delivery Unit into the Future Mode of Operation

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • no dress code
  • parking space for employees
  • extra social benefits
  • holiday funds
  • christmas gifts
  • employee referral program
  • one shorter working day
  • extra leave

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables peoples happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

Information clausePlease be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: GDPR.Poland@ts.fujitsu.com (hereinafter: „Data Controller”).Your personal data will be processed by the Data Controller for the purpose:•Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position.•Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent.•Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings.Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law. Please also note that you have the right to request from the Data Controller:•access to personal data,•rectification of personal data,•delete personal data,•restrictions on the processing of personal data,•the right to object to the processing of personal data,•the right to transfer personal data,•the right to withdraw consent – in the case of processing your data based on the premise of consent,•the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection.The rights listed in points 1-7 above can be realized by sending an email to: GDPR.Poland@ts.fujitsu.comProviding personal data by you is voluntary, but necessary to participate in the recruitment process.

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