Global Customer Service Specialist
  • warszawa
Global Customer Service Specialist
Warszawa, warszawa, Polska
24. 6. 2022
Informacje o stanowisku

What will you do? -Preparing Customer Service global statistics based on agreed KPIs -Executing monthly analysis and deep dive analytics -Summarizing Global Customer Service insights and improvement actions -Creating, documenting and implementing Global Customer Service Standards -Researching existing CS processes and finding areas for optimization -Global Customer Processes mapping -Manuals and instructions creation (for tools used in Customer Service) -Escalating any issues impacting the Global Customer Service -Driving systems incident management and acting as a level 2 escalation point -Gathering and documenting regional/local requirements -Coordinating content preparation -Training materials preparation and conducting trainings -Coordinating testing of new systems and solutions -Measuring success of Customer Service projects and initiatives 2.Your background and your qualifications -University degree -Minimum 2 year experience in Customer Service, Contact Center or similar to this environment area -Good knowledge of Microsoft Office (Advanced Excel will be seen as a plus) -Fluent in written and spoken English -Experience in Power BI and Google Analytics will be seen as plus 3.What do we offer? -Exposure to diverse international environment with great organizational culture driven by Togetherness, Spirit and Passion -Career development opportunities – Annual Mentoring and Talent Program -Medical private insurance (Medicover) -Life insurance (Compensa) -Cafeteria of benefits (Medicover) with subsidized sport card -Cosmetic allowance (possibility to try great Oriflame products) -Internal training opportunities and access to LinkedIn Learning platform -Flexible working time and hybrid working model -Great organization culture and possibility to work in multinational teams 4.Does this match your profile and expectations? Then don’t hesitate and apply now. Or spread the word to people who might be the right match. Customer Service

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