Employee Data Management Specialist with German

Your responsibilities

• Provides first point of contact for customer, answering queries on policy and procedure related to HR BSC transactional and administrative scope through ticketing tool (ServiceNow), Live Chat and Telephony
• Resolves enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA)
• Actively follows up on outstanding items and obtain feedback on resolution from the employees and partners
• Helps and educates HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required
• Properly transfers enquiries to the next level of support or relevant subject matter experts
• Actively participates in the meetings with internal stakeholders
• Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base
• Actively participates in the meetings with the internal stakeholders
• Executes simple transactions in the system (WD) on behalf of the employee in case required by the process
• Generates the personal documentation based on the system information and available templates
• Provides simple reporting as requested by customers
• Updating the required information in the system as raised by the employees and the business
• Performs the data/mass upload into the HR tools (WD)
• Gathers and reviews the process documentation as required by the business

Our requirements

• Strong organizational and time-management skills
• Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people
• Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels
• Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve
• Ownership and capability of working independently, taking initiative, and following up on assigned projects
• Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility
• IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues
• Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)
• English and German (min. Intermediate level) - Mandatory
• Availability to travel when possible and if necessary
• ServiceNow and Workday experience
• Experience in Knowledge Transfer sessions and documenting the processes

What we offer

• LuxMed private medical care (including the possibility of a refund of medical costs up to 650 PLN / quarter)
• Attractive bonus
• Additional 3 days of vacation with full pay per calendar year
• Cafeteria system (MyBenefit)
• Co-financing of vacations
• Employee savings fund (for retirement purposes with employer's co-financing)
• Group life insurance and the whole year international travel insurance
• Opportunity to co-finance English, French and German language courses
• Competence-building training and access to e-learning platform
• Opportunity to purchase company shares at preferential prices
• Christmas gifts - for employees' children (up to 15 years old)