Informacje o stanowisku

responsibilities :

• Provide advanced technical support for enterprise software at second and third levels.
• Administer and configure software for optimal performance in cloud and on-premise environments.
• Resolve software, operating system, database, and network errors promptly.
• Maintain strong customer relationships through clear updates and effective issue management.
• Ensure SLA compliance and address performance issues to maintain high product availability.
• Collaborate with internal teams to tackle complex challenges.
• Share feedback to enhance products and improve processes.

• Strong knowledge of enterprise software, with familiarity in ECM, DMS, BPM, or related fields
• Familiarity with databases, networks, and web-based applications.
• Excellent problem-solving skills and a proactive, creative approach to issue resolution.
• Strong customer service mindset with the ability to communicate professionally and effectively.
• Experience in documenting incidents and maintaining accurate ticket information.
• Enthusiasm for continuous learning and collaboration in a team-driven environment.
• Proficiency in German, both written and spoken.

• Remote work with flexible hours that fit your lifestyle.
• Regular team-building events with colleagues from around the world to foster relationships.
• Access to training and development programs that support your professional growth.
• An attractive benefits package, including a Multisport card and private medical care.

• sharing the costs of sports activities
• life insurance
• flexible working time

Wrocław - Oferty pracy w okolicznych lokalizacjach