Level 2 Support: Provide 2nd line support for resolving technical issues and ensuring the stability of the Dynamics 365 system.
Configuration Management: Customize and manage system settings to align with business needs and objectives.
Access and Security: Manage user roles and permissions to maintain a secure and efficient system environment.
User Engagement: Act as a liaison with key users, gathering feedback and identifying areas for improvement in the system.
Satisfaction Monitoring: Regularly review user experiences and implement enhancements to improve usability.
Training and Documentation: Develop clear user guides and deliver training sessions to ensure effective use of new features and functionalities.
Cross-Functional Collaboration: Partner with developers, system integrators, and business stakeholders to deliver system enhancements and new features.
requirements-expected :
Microsoft Dynamics 365 Knowledge: Prior experience in configuring and managing the tool.
Language Proficiency: Fluent in written and spoken business English.
Business Understanding: Strong grasp of operational processes and the ability to align technical solutions with strategic goals.
Customer Orientation: Commitment to understanding user needs and improving their experience with Dynamics 365.
Communication Skills: Demonstrates clarity and effectiveness in communication, with the ability to influence stakeholders and advocate for system enhancements.
Team Collaboration: Skilled at building relationships and working effectively across teams and functions.
Adaptability to Change: Experience managing change in dynamic environments, particularly with technology implementations.
Result-Driven: Proven ability to meet objectives, especially in technology-driven projects.
Organizational Skills: Efficient at prioritizing tasks and managing multiple projects in a fast-paced setting.
Problem-Solving: Utilizes analytical and creative approaches to address technical and business challenges effectively.
