Brown Brothers Harriman is seeking a Digital Experience Team Lead to join the Digital product team in our Krakow office and manage the usage analytics discipline. As the team’s usage analytics expert, the team lead will manage a program that defines and implements process and technology solutions that deliver value from usage measurement strategies. Utilizing tools including Adobe Analytics and Qlik, the team lead will collaborate with stakeholders and subject matter experts to identify success metrics, develop analytical dashboards and help stakeholders identify trends and actionable observations. As a team lead in our Digital product organization, this role engages with the entire product lifecycle including: discovery, ideation, prototyping, usability, implementation, adoption and feedback. Additionally, the Team Lead will have exposure to and collaborate with: relationship management, client service, voice of client, product and technology stakeholders. Under the direction of the Product Head, the lead will establish a program roadmap, manage priorities, collaborate with stakeholders and partner with technologists for implementation.
Our team thrives on collaboration, creativity and innovation. The analyst will complement data science related responsibilities with ideation and exploration driven by engagement with users, stakeholders and insights surfaced through the usage analytics program.
responsibilities :
Structure and manage a multithreaded program that matures the usage analytics value proposition, technology architecture and adoption
Architect and drive Adobe Analytics configurations, including dimensions, metrics, and event tracking to capture success metrics
Create and customize Qlik dashboards to effectively communicate insights to stakeholders
Collaborate with product management, relationship and client service stakeholders to identify success metrics and implement dashboards that deliver actionable insights
Perform ad hoc analysis to validate hypotheses, answer business questions and support data-driven decision-making
Drive exploratory data analysis that marries qualitative research with quantitative metrics
Stay up-to-date with the latest usage analytics best practices, informing the program roadmap and approach
Lead the execution of key activities and workstreams
Apply project management best practices to organize, monitor, and control project activities.
Coordinate across multiple functional/technical disciplines
Recognize, track and report project risks and actions to offset them
Organize and lead meetings, workshops, training sessions and product demonstrations
Take a collaborative approach to problem solving, engaging experts in multiple disciplines
Be recognized as having depth of knowledge and subject matter expertise with the analytics program
Provide input with respect to product and platform vision, value proposition and roadmap
Model inclusive behaviors that demonstrate commitment to a workplace that values diversity of thought, background, and perspective
requirements-expected :
Bachelor’s degree and any relevant certifications
5+ years of business and technical experience with measuring digital engagement utilizing analytics tools (Adobe Analytics, Google Analytics)
Proven experience with BI tools such as Qlik, Tableau or Power BI
Proven expertise in configuring and managing Usage Analytics platforms, including tag management, event tracking, custom dimensions, and data
Strong analytical and problem-solving skills
Program structuring and management skills
Excellent verbal and written communication skills, including notable relationship building skills
Collaborative and empathetic approach to engaging in a cross functional and globally diverse environment
Understanding of limitations and controls required by data privacy regulations and firm risk or ethics policies
Data analytics or data science certifications or course completions
Proficiency with MS Office applications such as Word, Excel and PowerPoint
Experience with Agile tools including Jira and Confluence
Familiarity with front-end programming languages such as Java
offered :
2 additional days added to your holiday calendar for Culture Celebration and Community Service
Private medical care for you and your family
Life Insurance
Hybrid Working Opportunities
Professional trainings and qualification support
Thrive Wellbeing Program
Online benefit platform
Contracts for an indefinite period of time with no probation period
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
