Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Infor (Polska) Sp. z o.o.
2. 1. 2025
Informacje o stanowisku
technologies-expected :
SQL
MS Excel
technologies-optional :
Python
PowerShell
about-project :
As a Data and Automation Analyst in the Infor Managed Services (IMS) team, you will analyze, optimize, and automate business processes by leveraging monitoring tools, data analytics, and automation solutions. Your role will involve investigating trends, conducting root cause analysis, and driving continuous improvements to enhance system performance and service delivery for Infor customers worldwide.
You will work closely with internal teams from Infor Global Support, Operations, and Development to provide actionable insights and implement automation initiatives that optimize service execution and ensure world-class managed services support.
responsibilities :
Analyze and interpret metrics from monitoring tools and reporting systems to identify trends, performance bottlenecks, and areas for improvement.
Investigate repetitive incidents and perform root cause analysis to recommend and implement optimization strategies.
Design and develop tools to monitor critical business processes and automate resolution workflows to improve efficiency and response times.
Collaborate with Support, Operations, and Development teams to automate and enhance service delivery processes.
Create and maintain sustainable systems and services through process automation and data-driven decision-making.
Document issues, solutions, and process improvements clearly and concisely within the ticket management tool and other reporting systems.
Actively participate in the Continuous Improvement process, contributing recommendations and implementing enhancements to drive better outcomes.
requirements-expected :
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Strong knowledge of MS Excel and SQL, with the ability to analyze and visualize data effectively.
A proactive approach to identifying issues, proposing solutions, and driving optimizations.
Excellent analytical and problem-solving skills, with a keen attention to detail.
Strong communication skills (both written and verbal) in English, with the ability to articulate technical concepts to both technical and non-technical audiences.
Ability to work independently as well as collaboratively within a team.
offered :
A dynamic environment where you’ll never stop learning and growing.
A supportive, fun atmosphere with lots of team-building activities and after-work initiatives.
Plenty of growth opportunities—we encourage you to take on new projects and carve your own path.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
flexible working time
fruits
corporate products and services at discounted prices
integration events
dental care
corporate library
no dress code
video games at work
coffee / tea
drinks
parking space for employees
leisure zone
meal passes
pre-paid cards
redeployment package
christmas gifts
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Space for bicycles and showers.
26 fixed days of annual holiday
4 weeks of paternity leave.
Good equipment (Laptop Dell Latitude series, extra monitors)
