Informacje o stanowisku

Job Description

Your main responsibilities

• Defining and executing training strategy for CX across Allegro Mall Group
• Developing CX training and knowledge sharing standards across Allegro markets
• Defining and developing training tools to support growing scale and international scope of CX operations
• Ensuring effective soft skill trainings to support competence development for all CX roles
• Defining competence development indicators, their monitoring and reporting structure, including quality and cost perspective

What we offer:

• Hybrid work model with well-located offices (fully equipped kitchens and bicycle parking spaces) and excellent work tools (raised desks, interactive conference rooms)
• A rich package of non-wage benefits in the cafeteria system - you decide what you use (medical, sports, lunch packages, insurance, shopping vouchers)
• English classes paid for by us, focused on the specifics of your work
• Working in a supportive team with the best specialists and experts in their field
• Team tourism, training budget, and internal MindUp platform (including training in work organization, communication, work motivation, and various technologies)

This is the right job for you if:

• You have experience in managing a team of trainers
• You know modern methods of staff development and designing development programs
• You have knowledge and experience in conducting training, workshops, and coaching
• You are cooperative and can engage others
• You can communicate complex ideas in simple terms
• You view the organization process-wise and seek to meet the expectations of external and internal customers
• You can adapt in a changing environment and are open to change
• You have initiative and a proactive approach to assigned tasks
• You possess high interpersonal skills
• You can inspire positivity in others
• You can communicate fluently in English

Do you want to get to know us better? Listen to the Allegro Podcast

Send in your CV and see why it is #dobrzetubyć (#goodtobehere)

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