Overview

Location: Szczecin

Job Title: Customer Support Advisor with Dutch

Role: As a Customer Service Advisor, you will be the first point of contact for the customer, responding to various incoming requests, solving emerging issues, and you will be responsible for the following:

• Provide assistance via telephone, e-mail, chat and social media regarding the platform
• Listen carefully and understand customer needs
• Build a good relationship with the customer
• Participate in activities and meetings to improve service quality and customer satisfaction

Requirements

• C1 language skills level for Dutch and B1/B2 language skills level for English
• Good use of PC and online browsing
• Customer orientation and attention to detail
• High problem-solving capacity
• Excellent communication skills
• Previous experience in customer service is a plus

What we offer

• Indefinite Employment Contract
• Very attractive salary
• Performance bonuses and rewards
• Training and development programs
• Medical services and private medical care
• Group insurance program, sports and leisure program
• Relocation package options
• A dynamic and international work environment with career opportunities
• Social activities, events and celebrations
• Multinational environment
• Hot drinks

Company description and equal opportunity employer information are part of the posting and remain in scope where legally required. Concentrix is an equal opportunity employer and processes applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other characteristic.