Customer Success Management Analyst with Czech or Slovak
Miejsce pracy: Warszawa
Your responsibilities
- Secure new customer wins for Microsoft Cloud Maximize up sell and cross sell opportunities collaborating with Sales Agent.
- Present Microsoft s Cloud value propositions and differentiation that align to customer’s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud based solutions
- Provide technical product overview and insights pertinent to customer need and usage scenarios.
- Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.
- Position competitive offerings and solutions in the context of customer needs and experiences.
- Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought.
- Demonstrate aspects of the technical and business solution to customers over Teams Skype for Business.
- Execute quick technical feasibility assessments and proposal developments for the customers identified solutions.
- Develop a Level 300 knowledge of Microsoft s Cloud offerings and leverage all training resources.
- Act as the key technical contact for the SMB Vendor Tele team with potential customers.
- Conduct group and one on one trainings across the Center on subjects of expertise.
- Meet and exceed team level monthly, quarterly and annual targets for net new revenue and sales pipeline, as well as operational metrics.
- Constantly research and educate self with the newest developments in cloud capabilities and pricing for both Microsoft and competitor.
Our requirements
- Advanced proficiency in Inside Sales
- Advanced proficiency in Sales Pursuit Management
- A minimum of 1 year of experience in relevant related skills
- Language(s) Required: Czech/ Slovak and English - minimum level C1 required.
- Microsoft certificates are good to have (required to do it in a fast pace after joining)
What we offer
- Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
- A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
- Employee Assistance Program - legal, financial, and psychological consultations.
- Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
- Paid employee referral program.
- Private medical care, life insurance.
- Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- integration events
- no dress code
- coffee / tea
- leisure zone
- extra social benefits
- shopping coupons
- sharing the costs of tourist services
- sharing the costs of tickets to the movies, theater
- employee referral program
- charity initiatives
Recruitment stages
- Online application
- Phone interview
- Online tests (optional step)
- Interview with your future Team Leader and Recruiter
- Welcome to Accenture!
Accenture Operations
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
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Check out all our job vacancies at our website: www.accenture.pl/operationswarsawAccenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
