Informacje o stanowisku

If you want to join an internationalNordic company, be a part of theCustomer Service Team in Wrocław, and use your German or French - aplly!

Oczekujemy

• You have an advanced level of French or German (B2/C1level onwards) and upper-intermediate level ofEnglish(B1/B2level onwards)
• You have previous experience in the Customer Service area or similar, however not essential
• You have a bachelor’s or master’s degree
• You are an open-minded person, eager to learn new things, with well-developed problem-solving skills and great communication skills

Agencja zatrudnienia – nr wpisu 47

ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia

Oferujemy

• Development opportunities in the Scandinavian company focused on people and the nature
• Full benefits package (private medical service, sports card, life insurance)
• Annual bonusdepending on job grade
• Holiday bonus from the Social Fund Budget
• Relocation package
• Hybrid working model (the minimum of 3 days in the office and 2 days at the HO per week)
• Training platform
• Post Graduate Studies

Zadania

• Provide Customer Service in commercial related tasks and execute daily operations, including order intake and management
• Handle customer requests in Salesforce related to samples, pricing, and technical documentation
• Manage and maintain excellent quality of customer data, price lists
• Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
• Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
• Provide reports, certificates and statements based on customer requests, using available data sources
• Onboard, guide and support customers with our online platform
• Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
• Take part in additional trainings extending knowledge about products, systems, processes
• Provide product recommendation and price offers on customer requests

Wrocław - Oferty pracy w okolicznych lokalizacjach