Informacje o stanowisku
Customer Service Specialist English, Italian & German
????Warsaw (hybrid model: 3 days in the office, 2 days remote)
???? Full-time employment contract
???? Comprehensive benefits package + performance-based bonus
We are currently supporting our client – a leading international company in the chemical manufacturing industry – in the search for a proactive and detail-oriented
Customer Service Specialist
To join their growing team.
Your responsibilities:
- Deliver outstanding service to assigned B2B customers across international markets
- Oversee the end-to-end Order-to-Cash (OTC) process, ensuring smooth and timely execution
- Monitor order status and proactively address any issues that may impact customer satisfaction
- Handle customer complaints and provide professional, solution-oriented responses
- Collaborate closely with internal departments (sales, logistics, finance) and global teams
- Maintain accurate documentation and ensure compliance with internal procedures and legal standards
What we’re looking for:
- A Master’s degree in business, Economics, or a related field is an advantage.
- 1–3 years of experience in customer service or business operations in an international environment. Nice to have
- Familiarity with SAP (especially the SD module) is a strong plus.
- Strong customer focus and ability to work effectively in a team
- Excellent communication skills and adaptability in a dynamic, fast-paced setting
- Very good at English, Italian and German are required.
What’s in it for you:
- Stable employment based on a permanent contract
- Hybrid work model with flexibility and work-life balance
- Rich benefits package including private healthcare, sports cards, insurance, and training opportunities
- Recognition through a performance-based bonus system
- Opportunity to grow within a global organisation and contribute to impactful projects in the chemical industry
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
o.o. is an employment agency registered in the registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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