Customer Service Specialist with German

41_12908236

Obowiązki

• Customer Service activities related to order management and complaint requests from customers received over the phone or via email;

• Management of product and distribution complaints, ensuring on-time logging and resolution of the complaints;

• Processing returns in SAP and resolving exceptions with the customers;

• Handling order errors and exceptions, ensuring on-time follow ups with the Order Entry team;

• Management of Customer Master Data;

• Ensuring resolution of queries within the contractual metrics;

Wymagania

• Preferably 1-2 years of business experience in customer service role (Order Management Process preferred)

• Preferably knowledge of OTC – Order Management life cycle, SAP order processing

• Strong interpersonal & communication skills and ability to maintain professional business contact

• Fluent English skills both in the spoken and written form & minimum C1 level of German

• Preferably a university degree or equivalent, especially with focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience

• Ability to prioritize, analytical skills, can-do attitude.

Oferujemy

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

Źródło: Accenture/Praca