Our customer is the leader in providing modern business solutions.

Project information:

• Type of project: Customer Service
• Location: Kraków, hybrid work model
• Languages: English & Slovenian
• Type of employment: long-term contract of employment or B2B form
• Level: Mid
• Remuneration: 12000 - 15000 PLN gross

Responsibilities:

• Provide high-quality customer service to Slovenian-speaking clients
• Resolve customer inquiries and issues in a timely and efficient manner
• Maintain detailed and accurate records of customer interactions in our CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify opportunities to improve customer experience and internal processes

Requirements:

• Fluency in Slovenian and good command of English
• Previous experience in a customer service or client-facing role is a plus
• Excellent communication and problem-solving skills
• Ability to multitask, stay organized and work independently or in a team
• Familiarity with CRM systems and customer service tools is an advantage

We offer:

• Full-time job agreement based on employment contract or b2b
• Private medical care
• Multisport card
• Development opportunities