Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:

• provide support, identify and troubleshoot customer issues via email and chat,
• collaborate with internal teams to resolve customer concerns efficiently and effectively,
• build and maintain positive relationships with clients and ensuring a high level of customer satisfaction,
• educate customers on the understanding of advertising products and services,
• administrate the document customer interactions, issues, and resolutions in CRM system.

• min. 2 year of experience in customer support, preferably in the advertising or marketing industry,
• very good German and English (min. B2),
• proficiency in AdTech and using CRM systems and other customer support tools,
• strong problem-solving skills, strong communication and collaboration skills,
• proactive and eager approach to continuous learning in a fast-paced, dynamic environment.

• Possibility of contribution to the new digital marketing company in Kraków,
• Life insurance – Alianz,
• Private Medical Care – Luxmed,
• Pension scheme – PPK by PZU,
• Multisport card,
• Hybrid work possibilities (first 6 months from the office, after this period 2 days per week hybrid).

Kraków - Oferty pracy w okolicznych lokalizacjach