Customer Service Junior Specialist with Italian (She/He/They)

41_R00244318

Obowiązki

• Engage with Clients through various channels (email and telephone 50/50) to assist them with any inquiries related to their Digital Ads Accounts. 

• Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.

• Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platforms policies.

• Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.

• Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.

• Assist Clients in managing and updating their profile information on the digital advertising platforms.

• Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.

• Prioritize customer satisfaction and maintain a positive client experience throughout interactions. 

Wymagania

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.

• Access continuous learning opportunities.

• Work on projects for international clients, expanding your skills set.

Oferujemy

• Fluency in Italian language (min. C1 level required) and proficiency in English (min. B2 level required).

• Full time availability to work, 8 hours daily from Monday to Friday.

• Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.

• Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.

• Detail-oriented and well-organized.

Źródło: Accenture/Praca