Informacje o stanowisku

For our client, an international company from the medical sector, we are looking for candidates for the position of Customer Service International Liaison.

Are you fluent in English and French/Italian, you have customer service background and want to use it in everyday work?

We have a brand new offer, find more detail below!

What we expect

• bachelor’s degree in modern languages or another field related to the essential duties of the position
• ability to communicate effectively with the English language (min. C1 level)
• fluency in French or Italian languages (min. C1 level)
• 3 years of customer service experience in a global company
• proficient in the use of Microsoft Suite
• empathetic attitude, understanding of drivers of customer satisfaction, ability to work in a fast paced environment and stressful situations, superior technical communication skills
  
  

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• cooperation based on an employment contract
• shift work from Monday to Friday from 8 a.m. to 4 p.m. / 9 a.m. to 5 p.m. / 10 a.m. to 6 p.m.
• hybrid work system: 3 days from the office and 2 days of remote work per week
• benefits package: supplemental medical plan,sports card, personal insurance plan, equity awards
• bonus to annual salary
• opportunity to gain experience working in an international environment

Your tasks

• answer in-coming calls to the customer service phoneline
• address inquiries referencing the scripted responses according to training
• document all calls according to customer service policy and procedures
• oversee order fulfillment for all orders originating in EMEA
• provide inside sales support to field sales staff and members of the commercial teams when needed
• professional customer service in accordance with the principles of GDPR and implementation of the companys mission in everyday work

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