Customer Service Coordinator (Portuguese & English)

Your responsibilities

• Process sales orders received from customers, sales agents and internal teams.
• Submit requests to create new customer accounts and update existing customer records.
• Provide professional advice on our product range.
• Proactively inform customers about current promotions and marketing activities.
• Work closely with the Sales team, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training will be provided!).
• Communicate with customers by email and telephone.

Our requirements

• Fluent Portuguese (written & spoken) and communicative English
• Customer- and detail-oriented
• Good command of Microsoft Office (Word, Excel, PowerPoint)
• Excellent communication skills
• Team spirit
• Spanish language
• Customer service experience
• Knowledge of SAP and/or Salesforce
• Ability to learn quickly
• Basic commercial awareness
• Polish language

What we offer

• Full-time employment contract
• Hybrid working system (1 day per week in the office) after 2-3-month on-site training
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Partly financed Multisport Card or cinema tickets
• Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
• – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program – an opportunity to get a bonus
• Expectant Parents Gift
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
• Are you interested?
• If so, please click on “Apply Now” on this site and upload your CV in English.
• If your application is shortlisted, our recruiter will invite you for an initial phone or MS Teams interview.

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

As a Customer Service Coordinator, you will provide service in Portuguese language for business customers / partners of Newell Brands in Europe, the Middle East and Africa (EMEA).

You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service.

We will help you achieve your goals and develop by providing regular feedback and access to online training courses.

Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Yankee Candle, NUK, or Crockpot.

Location: Poznań, Poland

Reports to: Customer Service Manager

Contract type: Permanent; Hybrid working system after 2-3-month on-site training

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