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Customer Service & Operations Unit Leader
  • warszawa
Customer Service & Operations Unit Leader
Warszawa, warszawa, Polska
NatWest Group | Customer Service & Operations
24. 6. 2022
Informacje o stanowisku

What youll doAs an AML specialist, you’ll lead your unit to protect our customers and enhance their experience by identifying trends and addressing areas of improvement. You’ll maximise efficiency by collaborating with support functions and continuing to make sure your unit is engaged and consistently developing professionally. We’ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making.Additionally, you’ll be:Optimally using resources to reduce costs and increase productivityDeveloping and executing a plan for effective training and accreditation, and understanding and driving the performance of you unitUsing data insights to drive change activity, and leading and participating in local and global projectsBuilding a culture of continuous improvement, leading by example to deliver innovative and cost-effective solutions to enhance our performance and customer experienceEnhancing the risk culture in your unit with a focus on proactive, end-to-end riskThe skills youll needYou’ll need to have knowledge and experience of working in an AML environment, with knowledge of financial services. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed.We’ll also look for you to have:An understanding of the industry and our customersKnowledge of AML and financial products, processes and banking systemsA background in risk, compliance and legal issues in different jurisdictionsAn understanding of people processes and policies

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