Customer Experience Specialist with German (order management)
  • Kraków
Customer Experience Specialist with German (order management)
Kraków, Kraków, Lesser Poland Voivodeship, Polska
6. 2. 2024
Informacje o stanowisku

Customer Experience Specialist with German (order management)

Miejsce pracy: Kraków

Your responsibilities

  • Providing customer service on an agreed level to a group of assigned customers/ accounts
  • Order handling, documentation, and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain
  • Handling customer orders in SAP from inquiry to delivery and invoicing
  • Investigating credit and debit requests and queries to issue credit/debit as necessary
  • Processing customer returns/complaints
  • Close cooperation with other departments
  • Maintaining customer master data, customer profiles, and other customer information
  • Taking care of maintaining positive relations with customers

Employer requirements

  • Professional experience in the field of order management/customer support /sales /logistics / supply chain/ collection would be a plus
  • Knowledge of English - B2 and German at C1 level
  • Knowledge of ERP systems is an asset
  • Good time management and ability to prioritize tasks
  • Multitasking, out of box thinker with a positive attitude, active listening skills
  • Highly developed interpersonal skills Meticulousness, accuracy
  • Meticulousness, accuracy

What employer offers

  • Competitive salary compensation
  • Private medical care, including dental care
  • Life insurance
  • Annual bonus
  • Great system of bonuses, including MyBenefit Platform, MultiSport Card, Holiday subsidy
  • Additional days off
  • Career development opportunities

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