Informacje o stanowisku

Nilfisk Polska is a Scandinavian company, one of the worlds largest manufacturers of professional cleaning equipment.

Due to the development of the company, we are looking for a person for the position of:

Customer Care Specialist (Consumer)

The job responsibility:

• Customer Order Intake and Processing including Returns Processing;
• Review issues related to automatically processed orders;
• Receive and resolve customer inquiries and complaints related to the orders in a timely manner;
• Resolve issues related to incomplete orders and delivery blocks with customers and/or internal teams;
• Performing Billing & Invoicing and entering orders into the SAP system and controlling their timeliness
• Building and maintaining relationships with clients as well as with other departments of the company.
• Close cooperation with the client, e.g. in terms of supplies
• Cooperation with the warehouse (controlling inventory levels, controlling the flow of goods between individual warehouses)
• Cooperation with the financial department

Our requirements:

• Minimum 1-2 years or more experience in order management (or logistics)
• University degree higher education;
• Highly developed communication and interpersonal skills.
• Ability to work analytically within a problem-solving environment.
• Good knowledge of the SAP program
• Very good organization of work and ability to work under time pressure
• Ability to build and maintain positive customer relationships;
• Good MS Office knowledge (esp. Excel);
• Fluency in English (min. B2) ( nice to have German language skills)

We offer:

• interesting and challenging work in a dynamic organization

• employment contract with compensation ,

• other fringe benefits

Let’s create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

Nilfisk is a supplier of professional cleaning equipment in both industrial, commercial and consumer markets.

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