Customer Advisor with Norwegian for TV Streaming Provider
Job Title: Customer advisor with Norwegian for TV streaming provider
Job Description:
- Provide assistance via phone, email, or chat
- Deliver technical support for the streaming company
- Address contract and billing inquiries thoroughly and efficiently
- Handle and process customer complaints with empathy and professionalism
- Serve B2B and B2C clients on inbound calls as first and second line support
- Deal with outbound calls for administrative tasks, e.g., gathering feedback or late payment calls
Requirements:
- Service-oriented thinking with focus on customer experience
- Fluency in Norwegian (C1 level) and English written and verbal (B2)
- Administrative and technical knowledge
- Outstanding communication skills and good listener
- Minimum 6 months of experience in customer service
- Willingness to perform soft selling and upselling
- Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-18:00
Nice to Have:
- Experience with CRM system
We Offer:
- Salary: 10,000.00 PLN gross monthly
- Equal opportunities for all, regardless of age, gender, and other factors
- Embrace an international and diverse work environment that broadens your horizons
- Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential
- Team-building events to foster a collaborative work environment
- Team leader support at every stage of cooperation
- Contract of employment or contract of mandate
Location: POL Warsaw - Al. Solidarności 171, Building B-3rd Flr
Language Requirements: English, Norwegian (Required)
Time Type: Full-time
Seniority Level: Entry-level
Employment Type: Full-time
Job Function: Other, IT Services and IT Consulting
