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Join a dynamic team as a Customer Service advisor, representing world-class brands including De’Longhi, Kenwood & Braun Household. Deliver exceptional service in pre‑sales and post‑sales scenarios, ensuring a 360° support experience for customers. Your commitment to prompt, empathetic, and solution‑focused interactions will drive customer satisfaction, foster loyalty, and enhance brand reputation.

Your responsibilities:

• Serve as a brand ambassador, handling incoming and follow‑up customer enquiries via phone, web form, or web chat.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.

Our requirements:

• C1-level proficiency in German language, both written & verbal,
• Competence in Microsoft Office.
• Team‑oriented with a positive attitude and ability to support colleagues.

What we offer:

• Salary 7500 PLN/monthly.
• Work in a modern office at Global Office Park, right in the heart of Katowice.
• Opportunity to learn how to work with multiple systems and platforms (e.g. CRM, WebChat, Review Sites).
• Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training).
• Attractive bonus for recommending your friends to work with us.
• Friendly, international work environment.
• Many opportunities for career development.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Telephone Call Centers

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