Cruise Line Customer Advisor (Danish) - Remote from Portugal

Join to apply for the Cruise Line Customer Advisor (Danish) - Remote from Portugal role at FH Collective - Academy

Start Date: 15 January

Do you enjoy the sea, travel, and helping people plan unforgettable holiday experiences? In this role, you will support one of the world’s fastest-growing cruise brands, guiding customers as they organise their dream voyages.

Salary & Benefits

• 1500 x 14 salary
• Relocation from outside Portugal:
  • Room in a shared apartment for up to 12 months
  • Monthly rent €280, all utilities included (deducted directly from payslip)
• Remote work model (must be based in mainland Portugal)
• Monday to Friday: 08:00-17:00

This position is ideal for individuals who enjoy customer interaction and feel comfortable recommending additional or alternative options when relevant. Any level of sales experience is welcome.

Key Responsibilities

• Handle inbound calls and customer inquiries
• Provide professional guidance on cruise packages and destinations
• When appropriate, offer package upgrades or alternative options
• Deliver pre-booking and post-booking customer support
• Assist travel agencies with booking management
• Inform customers about documentation, prices, ships, destinations, and related topics

Ideal Candidate Profile

• Any background in sales (retail, call centre, tourism, e-commerce, etc.)
• Strong communication and interpersonal skills
• Attention to detail and a problem-solving approach
• Comfortable using digital tools
• Ability to manage multiple tasks

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

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