Overview
We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal. Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers. Together, we turn ideas into action—let’s get started!
Position
We are looking for a Croatian VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.
Requirements
- Proficiency in English and Croatian both written and spoken
- Proactive person with good support / sales skills
- Strong communication and negotiation skills
- Attention to details
- Previous experience will be considered as an advantage
Duties And Responsibilities
- Being able to search and find for solutions of customers’ issues
- Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
- Monitor customers’ performance & behaviour in order to evaluate bonus crediting
- Ensure that products’ compliance is being followed according to relevant regulations
- Previous experience as a Sales agent will be considered as an advantage
- Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)
Why you should join us?
- Competitive salary and monthly KPIs Bonus
- Working in a dynamic International company
- Ability of career and professional growth within the company
- Social benefits and team buildings
- Sunny, spacious office
You have the opportunity to work in our office in Cyprus/Bulgaria/Poland.
Seniority level
Employment type
Job function
- Sales and Business Development
Industries
- Gambling Facilities and Casinos
