You design, document & monitor processes to fulfill business needs and goals of the business.
You work closely with the business managers and process owners in order to identify improvement as well as achieve standardization and simplification of the business processes.
You detect training needs, propose and conduct training sessions in a train-the-trainer model.
You support the organization in Change Management.
You act as a “Business Analyst” in the implementation of systems projects (mostly in SalesForce) in the Blueprint, Realization, Testing, Cutover and Hypercare phases.
You collaborate with key stakeholders to analyze and document business requirements. including business process flows being the bridge between the business requirements and the systems solutions.
You work together with the IT application manager to translate the business requirements in enhancements or projects and assign priorities.
requirements-expected :
You have an in-depth knowledge of the SalesForce CRM tool as key user. Knowledge of SAP SD module is a plus.
You have a master degree in business administration or equivalent through experience.
You can prove a minimum of 5 years experience in business process analysis.
You have experience with business processes in the domain of CRM and Sales Support processes.
You can prove change management skills related to the implementation of business processes.
You have training skills to conduct both classroom as remote training sessions.
You can work independently and can plan and manage your work within a “multi-tasking” environment.
You aim for a high level of quality.
You are highly motivated and eager to learn new skills.
You are fluent in English.
offered :
You will be part of an enthusiastic, committed, and skilled team, striving for sustainability, efficiency, and customer centricity.
You will get the opportunity to develop your skills through continued learning and development.
You will join an open company culture that stimulates exchanging experience and ideas.
You will be working in a hybrid working environment.
