Overview
Continuous Improvement Global Lead – BPO at Rödl & Partner w Polsce. This role oversees the development, deployment, and governance of continuous improvement methodologies across internal BPO operations in 34 countries. The position drives operational excellence, identifies and delivers efficiency gains, and ensures process standardization and innovation across international BPO units. Requires deep expertise in Lean, Six Sigma, or similar methodologies, strong stakeholder management, and a global mindset.
Key Responsibilities
- Lead and govern the continuous improvement methodology for BPO operations globally.
- Develop and implement Lean, Six Sigma, and other CI methodologies tailored to business needs.
- Identify, prioritize, and execute process improvement initiatives across departments and geographies.
- Act as the key liaison between global BPO units to ensure alignment, consistency, and best-practice sharing.
- Coach and develop local teams to build CI capability and a continuous improvement mindset at all levels.
- Collaborate with business leaders to ensure alignment with strategic goals and measurable outcomes.
Qualifications
- Proven track record in continuous improvement leadership within international BPO or shared services environments.
- Strong experience with Lean, Six Sigma (Black Belt or higher preferred), and project/change management.
- Ability to influence and engage stakeholders across cultures and seniority levels.
- Strong analytical and problem-solving skills; data-driven decision making.
- Excellent communication skills in English or German; additional languages are a plus.
- Willingness to travel internationally (up to 20%).
What We Offer
- A global platform to make a real difference.
- Collaborative and inclusive company culture.
- Competitive compensation and benefits.
- Opportunities for growth and global impact.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Accounting/Auditing
- Industries: Financial Services and Legal Services
Note: This description reflects the role details as provided. Referrals may increase interview opportunities. This listing does not imply a guarantee of employment.
